Jun 30, 2019 03:01:34 PM Edited Jun 30, 2019 03:02:31 PM by Rhea Dean P
Hello, I want to buy connects through my Paypal but I don't have a credit card number. Can I buy connects without a credit card number through Paypal?
Sep 24, 2021 04:46:03 AM by Sahil S
Same probem please help, my PayPal does have enough balance but it just still ask for card, I really need to purchase the premium membership and connects.
Sep 24, 2021 04:48:17 AM by Goran V
Hi Shail,
In order to be able to upgrade your membership plan or purchase Connects you will need to have a Billing method connected to your account. If you would like to upgrade your plan via PayPal, you will need to have a verified PayPal account with a credit or a debit card connected to your PayPal account. Thank you.
Mar 27, 2020 11:01:05 PM by Alexandra Nicole Q
Hello, I have the same issue as most of the people on the thread. I want to use my PayPal Balance as the primary billing method. I cannot link a credit card because I do not have one. But I do have money in my PayPal Balance. My PayPal account is verified with my bank account and it is a business account. I also have set my PayPal Balance as my primary payment method in PayPal. Is there any other way for me to solve this issue? I just want to buy more connects.
Mar 27, 2020 11:21:48 PM by Aleksandar D
Hi Alexandra,
If you don't have a verified PayPal account, please check out these options and learn more about acceptable billing methods for purchasing Connects.
Thank you.
Oct 29, 2019 04:27:46 AM by Wiryadi S
Hi Avery, I have the same problem, I do have positive balance in paypal and wish to purchase connects with that. I don't have credit card and upwork balance. can anybody help?
Oct 29, 2019 04:46:44 AM by Goran V
Hi Wiryadi,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Oct 30, 2019 06:28:30 AM by Slava S
Hi guys
I'm having an issue paying for connects. I choose the 'pay with paypal' option but then repeatedly asked for my cc number. Seems like the website ignoring my selection. Please advise
Oct 30, 2019 06:47:27 AM by Goran V
Hi Slava,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Nov 11, 2019 01:10:04 AM by Goran V
Hi Albert,
This will depend on your location but all freelancers can purchase connects with a prepaid card or a credit card. Thank you.
Nov 25, 2019 01:39:43 AM by Alvin C
I have a verified paypal account but I don't have CC. how can I buy connects? It keeps on redirecting me to add a CC
Nov 25, 2019 01:55:46 AM by Goran V
Hi Alvin,
Our team will reach out to you as well and assist you further with purchasing connects. Thank you.
Dec 5, 2019 08:37:03 AM by David K
Hi Goran
Can I also get someone to reach out and assist me to buy connects directly from PayPal. I do have a linked credit card to PayPal but have cash in the PayPal account
Dec 5, 2019 10:27:44 AM by Bojan S
Hi David,
We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method and purchasing connects.
Thank you!
Feb 8, 2024 06:24:31 PM by Vanessa C
I have same problem. I have verified paypal account and want to use my paypal balance to purchase connects. But keep asking for card details. I dont have one. Help please. Badly needed to purchase connects. Thanks
Feb 8, 2024 09:07:06 PM by Joanne P
Hi Vanessa,
Freelancers with a verified PayPal account can use PayPal as their billing method. To learn more about verifying and linking your PayPal account, go here. Note: A credit card needs to be added as a backup billing method if you plan to use PayPal to purchase Connects or pay for a membership plan.
Dec 18, 2019 09:30:20 PM by Avery O
Hi Jose,
If this is the case, then it could mean that the only billing method available in your location is a debit/credit card. Only billing methods that are available in your location will show up as an option when you try to add a billing method to purchase Connects.
May 12, 2020 10:19:45 PM by Benedict P
Hi Avery,
The problem is, even if you chose to pay thru Paypal, the billing method would is still asking for a debit/credit card details which we don't have and exactly why we were opting to payout using Paypal.
I hope you could help us with this matter. I'm pretty sure you can.
Attached is the actual screenshot the Paypal checkout screen.
Thanks in advance.
Ben
May 12, 2020 11:17:19 PM by Joanne P
Hi Benedict,
You can add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork. Please add a payment method to your PayPal wallet, and once done, you can try adding your Paypal account again as a billing method on your Upwork account. Let us know if you have other questions. Thanks!
Jun 15, 2020 06:36:29 AM by Pauline M
Hello
I'm trying to buy connects via Paypal but Upwork is still requesting credit card details that I do not have since I have loaded the money from my Mpesa (Kenyan mobile money) account. Kindly assist.
Thank you
Jun 15, 2020 06:51:08 AM by Goran V
Hi Pauline,
Unfortunately you will not be able to use your PayPal as a billing method if you don't have a debit/credit card connected to your PayPal wallet. Thank you.
Jul 21, 2020 07:48:18 PM by Berna D
Goo day! is it possible to buy connect using my Paypal balance without credit card? because at the moment i really don't have any credit or debit card.
Jul 21, 2020 11:25:31 PM by Joanne P
Hi Berna,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card. Please let us know if you have other questions. Thanks!
Nov 11, 2020 11:13:05 AM by Virginia M
i dont have a credit card, how do i buy connects with my paypal balance
Nov 11, 2020 11:39:44 AM by Bojan S
Hi Virginia,
Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.
Thank you!
Nov 12, 2020 11:46:05 PM by Benedict P
Nov 13, 2020 01:09:56 AM by Goran V
Hi Benedict,
In order to have a verified PayPal account, you will need to connect a debit or a credit card to your PayPal wallet as well. To learn more about this check out this Help Article. Thank you.
Apr 8, 2020 07:48:45 AM by Santoso B
Apr 8, 2020 08:32:40 AM by Bojan S
Hi Santoso,
Please check this help article for more information about verifying and linking your PayPal account.
Also, please learn more about acceptable billing methods for paying memberships.
Thank you!
Apr 9, 2020 09:02:56 PM by Avery O
Hi Santosa,
You may need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork. Please add a payment method to your PayPal wallet, and once done, you can try adding your Paypal account again as a billing method on your Upwork account to see if the issue persists.
May 20, 2020 03:43:12 AM by Goran V
Hi Lenon,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Dec 1, 2019 12:25:59 AM by Heather M
hi Avery i was still unable to purchase connects because all the options listed still require me to have a credit card and yet i have sufficient funds in my paypal to handle the transaction.
Dec 1, 2019 12:52:21 AM by Aleksandar D
Hi Heather,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 16, 2020 05:34:56 AM by Jonathan M
Hi!
I have the same problem with the rest. I wanted to buy connects through paypal but it keeps on asking CC. Please do assist me. Need to apply coz' my profile is in private mode.
Thank you.
Jan 16, 2020 05:30:54 AM by Vinit K
Hi!
My payment was declined using my mastercard. Can you tell me what is wrong, is it my card?
Regards,
Vinit.
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