In order to check which Billing Methods are available to you, please go to your Settings page, and click on the Billing Method link. The Billing Methods are dependent on which are available to you based on your location. In this case, if you the only options are either Paypal, and/or, a debit/credit card, you will need to upload these information on your Upwork account. Once uploaded, you should be able to purchase connects with your Upwork balance.
Please note that only verified PayPal accounts can be used for connects purchasing. Please check the options available to you and learn more about acceptable billing methods for paying memberships.
Hi Avery, I have the same problem, I do have positive balance in paypal and wish to purchase connects with that. I don't have credit card and upwork balance. can anybody help?