Jun 30, 2019 03:01:34 PM Edited Jun 30, 2019 03:02:31 PM by Rhea Dean P
Hello, I want to buy connects through my Paypal but I don't have a credit card number. Can I buy connects without a credit card number through Paypal?
Jan 16, 2020 05:40:25 AM Edited Jan 16, 2020 05:42:06 AM by Goran V
Hi Jonathan and Vinit,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Apr 9, 2020 07:44:44 AM by Aldi A
Hi, I have the same issue here, i have verified paypal account , but when i need to buy a connect , always apear a form asking about a card number. Can you please help me?
Apr 9, 2020 08:54:22 AM by Bojan S
Hi Aldi,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Apr 9, 2020 06:02:49 PM by Santoso B
May 14, 2020 05:39:55 AM by Ikhsan M
Hi Bojan,
My paypal account is already verified, but when I tried to buy connects with paypal (via "Pay with PayPal" button) it always asking me for a credit/debit card number.
Can I also get someone to reach out and assist me to buy connects directly from PayPal?
Thanks,
Ikhsan
May 14, 2020 06:13:06 AM by Goran V
Thank you for the clarification, Ikhsan.
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 14, 2020 03:11:46 AM by Benard Ochieng P
Hello can you guys help with this issue of buying connects using paypal. I want to buy connect usiung my paypal balance but it keeps asking for my CC. I'm sure upwork can handle this issue so we can avoid this inconvience of not being able to use Paypal balance directly.
May 14, 2020 03:53:38 AM by Benedict P
May 14, 2020 04:42:25 AM by Goran V
Hi Benard and Benedict,
In order to be able to purchase connects with PayPal you will need to have a verified PayPal account and add it as a billing method.
To learn more about our accepted billing methods, check out this Help Article. If you need further help with purchasing connects, let me know. Thank you.
Feb 28, 2020 04:49:57 PM Edited Feb 28, 2020 05:36:04 PM by Joanne P
I am facing problem to buy upwork connect with paypal,I am trying to ad billing paypal but it showing to give credit card number.Please help me.
Feb 28, 2020 05:48:24 PM by Joanne P
Hi Mohammad,
Thanks for reaching out. One of our agents will reach out and assist you directly via a support ticket.
Apr 30, 2020 10:38:10 PM by Nahiduddin M
hello Ms. Avery,I have the same problem as well where I do not have any UpWork Balance or credit/debit card.However I have some balance in the PayPal account and want to use it to buy UpWork connects.However I am unable to add my PayPal account as the billing method as UpWork only accepts credit/debit card as the billing method .Is there any other alternatives in this case
Apr 30, 2020 11:56:34 PM Edited May 1, 2020 12:01:07 AM by Avery O
Hi Nahiduddin,
I checked your account and can see that Paypal is an available billing method in your location. As for the card that you added, the transaction was declined by your issuing bank. Please contact your bank directly for more information regarding your concern.
I would just like to clarify that if you do not wish to upgrade your membership plan, you should be able to purchase Connects in the following bundles:
Jun 26, 2020 02:20:35 AM by Nemanja R
I have another question. Is it possible to buy more connects using PayPal while you have balance on your Upwork profile? Id rather front my connects using cash from another source rather then digging into the balance. I know it sounds maybe strange but I feel like I would get a better idea of earnings if the actual balance was left alone but I add more connects using PP. So far Ive only seen the PP option if my balance is completely empty.
Jun 26, 2020 02:30:42 AM Edited Jun 26, 2020 03:57:55 AM by Goran V
Hi Nemanja,
Yes you should be able to purchase connects with your PayPal account even if you have available earnings on Upwork.
Update: when a freelancer has available earnings on their profile by design the connects will charged from their earnings. Thank you.
Jun 26, 2020 03:22:28 AM Edited Jun 26, 2020 03:23:43 AM by Petra R
Goran V wrote:Hi Nemanja,
Yes you should be able to purchase connects with your PayPal account even if you have available earnings on Upwork. Thank you.
I don't think so...
Jul 2, 2020 06:58:21 AM by Rahmad D
I'm trying to buy connects through Paypal.
I have choosen to pay with Paypal but once I was redirected to paypal page, it still asking for credit card detail which I don't have.
Could somebody pls help?
Jul 2, 2020 07:17:42 AM by Bojan S
Hi Rahmad,
Please note that only a verified PayPal account can be used as a billing method. To learn more about verifying and linking your PayPal account, click here.
You'll be able to select from an alternative billing method in your account payment options.
Thank you.
Jul 2, 2020 08:07:55 PM by Rahmad D
I have a verified Paypal account but everytime I want to purchase connects or add billing method through Paypal, it keep asking for credit card once I was redirected and login to Paypal.
Jul 19, 2020 08:55:06 AM by James R
Is it possible to buy connects through PayPal? If yes, then, can I use a friend's PayPal account to buy connects?
Jul 19, 2020 01:36:19 PM by Joanne P
Hi James,
You can use your friend's account to purchase Connects so long as you're authorized to use it. Thank you.
Jul 19, 2020 09:23:37 AM by Jennie S
I buying connection through paypal but i don't have credit card to use. Please walk me through on how I can resolve this issue. Thanks
Jul 19, 2020 09:39:30 AM by James R
Could you please guide/show me how I can buy connects through PayPal?
Jul 19, 2020 01:58:32 PM by Joanne P
Hi Jennie,
In order to use Paypal as a billing method on Upwork, your Paypal account must have a linked credit or debit card for recurring payments. Please check out this help article for more information about billing methods that you can use to purchase Connects. Thank you.
Jul 20, 2020 03:55:48 AM by James R
Hello Joanne,
Greetings!
The PayPal account I intend to use has got a debit card linked to it but there is no direct option of adding a PayPal account directly in the billing method. Only cards can be added.
Could you please help me with the issue?
Thank you.
Best regards,
James
Jul 20, 2020 03:59:07 AM by Goran V
Hi James,
You can only add a billing method that is showing on your end. If the option is not listed on your end, it means that the method is not available for your location. Thank you.
Aug 8, 2020 08:25:10 AM by Risyad R
Nov 28, 2020 03:08:49 AM by Anderson O
Nov 28, 2020 04:56:26 AM by Goran V
Hi Anderson,
Our team reached out to you via ticket to assist you further with your billing method and your Connects. Thank you.
Jan 16, 2022 02:39:04 PM by Vincent E
Hi Avery
There are no options to add paypal just card please i need to add paypal
Jan 16, 2022 03:33:19 PM by Luiggi R
Hi Vincent,
Please note that the Billing Methods available to you are dependent based on your location. In this case, if the only option is debit/credit card, you will need to upload that instead. Once uploaded, you should be able to purchase connects with your Upwork balance as well.
Jan 18, 2022 03:20:56 PM by Vincent E
Thank you for your reply Mr Luiggi, Yes i did add my debit card and i used it for throughout last year to purchase connects but this year it gives me a propmpt message displaying
''We are unable to authorize your card. Please add another billing method or contact your issuing bank.''
Jan 18, 2022 01:51:59 PM by Vincent E
Hello please I need help from Upwork support I keep getting this message
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
And nothing is wrong with my debit card I have been using it since last year on upwork to buy connect. Please reply
Jan 18, 2022 02:25:45 PM by Bojan S
Hi Vincent,
We’ll have one of our agents reach out to you via a support ticket to assist you with this issue.
Thank you!
Jan 18, 2022 03:22:42 PM by Vincent E
Thank you Mr Bojan i will be waiting on your agent to assist me with my current issue
Jan 18, 2022 05:41:58 PM by Avery O
Hi Vincent,
I highly recommend checking this with your bank because they rejected the transaction. You can add a different billing method in the meantime.
Jun 13, 2023 06:37:11 AM by Victoria M
I cannot add connects too. Each time I link to PayPal, I'm prompted to enter credit card number,I don't have a cc.kimdly assist.
Jun 13, 2023 07:24:28 AM by Nikola S
Hi Victoria,
Thank you for reaching out to us. I would like to clarify that, in order to add a PayPal Account:
You can find more information in this help article.