CLIENT REFUND MONEY AFTER THE CONTRACT WAS CLOSED

[i_korniyuk]

Hi,

Could you please help me with the issue of this contract?
How better to act in this situation?

The client requested a $100 because I left him bad feedback I guess.
The client delayed the project for 2 months, ignore my messages, and refuse to pay for extra work.
Now he acts like It was me who delayed the project and this is why he asking a refund.
All the communication was in telegram, as this was a client request.

Could you help me to resolve this issue?
Is it possible that Upwork could ban my account for the time this situation will be resolved?

I don't want to spend too much time on this, as I have a lot of other projects.
Can you please let me know how much time could this take to resolve this issue?

I have never had a similar situation before and this is really very unpleasant.
What this client is doing is unprofessional, unethical, and immoral.

I just don't want to spend too much time and effort dealing with people like this.

Is it better just to give a refund? Can this situation affect my rating?
Please let me know the details.

Thank you!

[JoanneP]

Hi Ivanna,

I checked your account, and it looks like you already have an open ticket regarding this concern. One of our team members will update your ticket to provide further assistance regarding this case. Thank you. 

[petra_r]

---

Ivanna K wrote:

I just don't want to spend too much time and effort dealing with people like this.

Has the client just requested a refund or actually disputed?

When was the last milestone funded? (FUNDED, not paid)