ILANNA M wrote:
The truth is, I already have. We're creating the program in Storyline 360. The client chose a specific voice for the speech to text feature. It's actually a lot of work to do that. Now this week they suddenly changed their mind and said for me to replace it. That's a revision in my opinion, but I didn't balk at it and I did it anyway.
Then, they asked for an outline in Word and pdf. Again, I didn't balk, but I politely did the work.
There have been all kinds of these unscheduled changes they have asked for that I've never said a word about. But, now we're coming to the end of the program and they still want things from me without pay. I understand the client isn't wealthy and doesn't have unlimited resources. I don't expect that. But, I have worked weekends and nights on this project without pay to do things they want. I feel I've hit my limit.
In that case, it's definitely time to draw the line. Unfortunately, you've trained them to indulge in scope creep. Now you need to re-educate them, per the very good advice from the others here.