Can I login Upwork using VPN

[therowf]

Hi,

Can I use VPN to use Upwork? Often I face a problem loading message page on Upwork although web-socket is working fine and there is no antivirus issue the message page is not loaded unless using VPN.

Problem is, a few days ago I got a notification from Upwork which requested phone verification, I think happened due to using VPN (They said it was logged from a different location and I should verify it).

So, what would be the best solution and using VPN would violate Upwork policy or not?

PS: Both web and desktop version app treating in the same.

Thanks

[joanbonjoc]

Hi Abdru,

Feel free to use VPN or a proxy while using your Upwork account, it's not a violation of Upwork ToS and please post any questions you have on that ticket thread for verification. Thanks.

[therowf]

Hi Abdru,

I’m writing because we are concerned the location you have listed on your Upwork account might be inaccurate.

We noticed that someone has signed into your Upwork account from a location outside that address.

As a result, we have placed a temporary hold on your account. During this hold, you can continue to work any current contracts, but cannot submit proposals for new jobs.

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Firstly, Thank you very much for your solution. This was my message that I got form Upwork. I don't believe that my account was hacked so got the only reason as using VPN. Although I had used it before (past years) and there was no problem. So getting this notification from Upwork I was confused about what was the real problem. 

My problem is solved but I want to be careful and fully conscious in the future.