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Can I send back money to client?

Active Member
Hubert M Member Since: Dec 13, 2018
1 of 6

Hi All

 

I am new on Upwork, and also work with new client here who was also not familiar with platform.

Client by accident pay me a few hundred USD more than should.

This was no bonus, just we mix few things.

How can I refund this money to the client?

 

Best regards

Hubert **Edited for Community Guidelines**

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 6

@Hubert M wrote:

Hi All

 

I am new on Upwork, and also work with new client here who was also not familiar with platform.

Client by accident pay me a few hundred USD more than should.

This was no bonus, just we mix few things.

How can I refund this money to the client?

 

Best regards

Hubert Marczuk


 Go to the contract via My Jobs / All Contracts

Click on the contract

Click on the three dots

Choose give a refund

 

give refund.jpg

 

Now click on choose invoice.

NOW BE VERY CAREFUL so you are not refunding the lot. EDIT THE AMOUNT to what you want to refund (The whole overpayment. Upwork will credit the fees back to you. So if the client paid 100 too much, enter 100)

 

edit amount.jpg

 

Click Save Changes and continue

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3 of 6

Hi Hubert,

 

To issue a refund the funds will need to be available on your account and you can follow the steps below:

  1. Click the My Jobs tab, and then select All Contracts. If the contract has ended, select the Include closed contracts checkbox at the top of the page.
  2. Find the correct contract in the list and click its title to get to the details page.
  3. Click the Give a refund button from the (...) menu.

Thank you.


Untitled
Active Member
Hubert M Member Since: Dec 13, 2018
4 of 6

Ok thx a lot, is working and all gave back.

 

One more question, after I finish contract with client what I should do more?

Do I have to click "End contract" to see $$ in "Earnings available now"?

Now I see them only in Milestones & Earnings > Total Earnings.

 

Hubert

Community Guru
Petra R Member Since: Aug 3, 2011
5 of 6

Let the client end the conract, so you can get feedback! The released funds should be under "Pending" on your Reports Overview page

 

Where-Is-My-Money.jpg"Where is my money?"

Active Member
Hubert M Member Since: Dec 13, 2018
6 of 6

Ok thx a lot, all is working now Smiley Wink

 

Hubert

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