What to do if the client asking for refund "if the money has already been released from escrow" and I have withdrawn it to my bank account? Can UpWork release the fund? what are the possibilities as the work has been done and I don't know why he is requesting the refund...
Satyam S wrote:
What to do if the client asking for refund "if the money has already been released from escrow" and I have withdrawn it to my bank account?
If that's all that has happened, nothing happens at all at this stage. A client asking for a refund is just that. A question. Talk to the client!
If the client raises a dispute, you will be required to participate, and if the dispute does not reach any agreement, there is only arbitration left, which costs $291 for each party.
Clients are able to dispute the entire contract within 30 days of the last invoice or while there is still money in escrow, regardless of whether the funds have been withdrawn or not.
Satyam S wrote:
the work has been done and I don't know why he is requesting the refund...
Ask the client. Communicate!
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More