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nk0952
Community Member

Can agency member profile identity be changed to that of a different user?

Hello All

I was working with an agency for over 3 years from 2017 to 2020 and had an agency member profile. Now due to some reasons I had to quit that agency in 2020, but they did not release my profile to me. I now want to start my freelance career and created a new profile here. I have not informed upwork about duplicate profile in 2020.

 

But now due to financial issue I want my original profile back.

Can I get my first account back from agency as they still running on my name. And I can give all the documents related to that account which prove I am the one who own this account.

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Nitesh,

 

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
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