I certainly hope you're right. That would be a pretty terrible way to set things up. Really it would be best to just remove that ability from clients; if they don't want to pay the full fee they should negotiate it with the freelancer and either agree a new price or get the required improvements made.
Preston H seems to be saying that the client can choose to only release part of the agreed payment, then close the contract and get the rest refunded from escrow. Is this true? If so, when is it likely to be fixed?
Honestly Preston, I don't believe what you're saying to be true.
Not a single professional will accept to work under such circumstances (obviously you would but I think you're be the only one).
I highly appreciate your replies and help, but unless an Upwork representative confirms what you're saying to be true, my mind cannot accept it. There's no way for me to believe that a company worth billions of dollars will build such a stupid & unfair system like the one you described.
@Preston H wrote:
re: " If so, when is it likely to be fixed?"
This is not going to be "fixed." It is not a bug. This part of how Upwork markets its services to clients, by assuring them that they will be able to approve work or get a refund.
I appreciate Upwork moderator Valeria's clarification that when clients change the agreed-upon contract payment amount, contractors are shown an option allowing them to either approve or dispute the payment.
Preston , I'm not quite sure what you are trying to say here.
Valeria was quite clear. The client cannot just ask for and receive a refund so it is not part of Upwork's marketing strategy.
Upwork is not offering clients the ability to unilaterally get a refund. The freelancer has to approve a refund from Escrow. There is nothing to be fixed.
If the client wants a refund, it is up to the freelancer to accept this or take it to the next level.
"This part of how Upwork markets its services to clients, by assuring them that they will be able to approve work or get a refund."
On Elance clients also have to approve work before releasing escrow, but when they do approve it they have to release the full payment. This strikes me as a much better way of doing things; after all if they approve the work it's clearly what they contracted to receive, so there is no legitimate reason for them releasing less than what they contracted to pay.