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643a37b3
Community Member

Can not add Direct to US Bank (ACH) method - browser hangs

I've tried multiple times to add a payment option for ACH but every time I enter my bank information and hit continue, the browser goes gray with upwork's spinning widget and it just hangs there. The widget keeps spinning but the page never completes the action.  Thanks.

ACCEPTED SOLUTION

Tried with Firefox and it worked. Thanks.

View solution in original post

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Ryan,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
643a37b3
Community Member

Hi Bojan,

 

So far I've tried Chrome and Edge browsers and have the same issue with both.  

 

Thanks,

-Ryan

Tried with Firefox and it worked. Thanks.

BojanS
Community Manager
Community Manager

Hi Ryan,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with adding your payment method.

 

Thank you for your patience. 

~ Bojan
Upwork
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