Can not login - Not google acc

[mediadigicom]

Hello,

I've created an account on Upwork a year ago and even if I that I used an email address thats in Google Apps I signed up normally with email and password.

Now when I try to login it detects that's a Google account and tell me to login using Google SSO. However the email address is an alias so I can not fully use it. Please revert my account back to login using normal email and password combination.

I tried to PM one of the mods with my email address but can't as its telling me I dont have enough privileges. So I am really stuck. Please help

P.S. I'm always asking myself why some companies have to complicate the things that work best when are simple..like the login form...

[JoanneP]

Hi Daniel,

It seems like you are referring to a different account. Please send me a PM with the account details so I can check it for you. You can PM me by clicking on my name. 

[mediadigicom]

I really hoped things will move a little bit faster yet the PM was not even read till now.

[BojanS]

Hi Daniel,

Thank you for sending us additional information. We’ll have one of our agents reach out to you via email to assist you with your concern. 

Thank you for your patience. 

[mediadigicom]

An update here for anyone that's reading and have the same issue.

I got a ticket opened by one of the support blokes which asked me several security questions. After I've aswered them the account access was restored in a matter of minutes.

Thank you,