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Can not submit support ticket

avt80
Active

Hello,

Asking here because by some reason when I submit support ticket after clicking "next" button the window closes and nothing happens. The problem is - couple of days ago I added some "offline time" with the desctop application but it still didn't appear in reports page. Though if I check it again with desktop application I can see that time is marked as reserved there.

Please advise on both issuses.

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Alexander,

 

Users in certain locations have been having issues with accessing help pages because they are being blocked by their local ISP. We have been working to resolve it. As a workaround you can try using VPN to access the page. 

 

As for the manual time you added, as long as it's showing in your Work Diary report, it will be billed to your client. Work Diary is updated in real time while Timesheet and other reports may have a delay.

~ Valeria
Upwork

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