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Can someone explain how money/payment works to me please?

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Active Member
Daniel P Member Since: Jan 14, 2020
1 of 9

Bit ignorant as I'm new to Upwork!

 

So I did two jobs, worth US$125 all up, US$25 of that service fees, leaving me with US$100.

 

My payment cycle came around, and US$84.01 (plus US$0.99 withdrawal fee) was sent to my nominated bank account, leaving US$15 in my account.

 

I am sure there's a reason for this, but can someone explain to me why the full US$100 wasn't sent, only US$84.01?

 

Thanks!

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Community Leader
Julie J Member Since: Jan 28, 2019
2 of 9

$125.00 Earned

Less 20% Upwork fees = $100

$100 less $.99 = $99.01

$99.01 less $15.00 balance left in account = $84.01

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Community Guru
Petra R Member Since: Aug 3, 2011
3 of 9

Daniel P wrote:

 

My payment cycle came around, and US$84.01 (plus US$0.99 withdrawal fee) was sent to my nominated bank account, leaving US$15 in my account.

 

I am sure there's a reason for this, but can someone explain to me why the full US$100 wasn't sent, only US$84.01?


Either you set up your withdrawal schedule to leave a reserve for connects or membership, or the $ 15 were not yet available to withdraw at the time of your autowithdrawal. 

 

Also note that you can withdraw money manually at any time and any amount up to the available balance, you don't have to wait for the scheduled date.

 

Screenshot at Jan 23 05-53-35.png

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Active Member
Daniel P Member Since: Jan 14, 2020
4 of 9

thank you - under where can I see this? Smiley Happy

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Community Guru
Petra R Member Since: Aug 3, 2011
5 of 9

Daniel P wrote:

thank you - under where can I see this? Smiley Happy


Under Settings > Get Paid

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Active Member
Sheila G Member Since: Aug 25, 2018
6 of 9

I asked to maintain a reserve balance and it seems not to have taken effect yet; why would that be?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 9

Hi Sheila, 


It looks like you did two withdrawals on February 12, and February 10. I'd like to note that this reserve balance applies when the system automatically withdraws your earnings to your payment method based on your payment schedule.

 

Let me know if you have other questions so that I can assist you further. 


-Avery
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Active Member
Sheila G Member Since: Aug 25, 2018
8 of 9
Oh, I was thinking it'd show on the transaction page as reserved and it
would not be readily available. To me, that would be why it's called
"reserve."

Thanks,
Sheila
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
9 of 9

Hi Daniel, 

I'm sorry for the delay as I had to look into this further. Petra is correct. You have set a reserve balance of $15 which is why only $84 was sent to your account. 

 

 


-Avery
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