Can't Change profile picture

[adeel619]

Hello,

I'm a freelancer, i'm trying to change my profile picture and it's giving me an error that says

" Sorry, something went wrong we were unable to change your profile picture

Kindly help me solve this issue I need to verify my identity by march 26

screenshot attached

[BojanS]

Hi Adeel,

Please try to resize the image to 250x250dpi and crop it to include only your head and shoulders. If it meets those requirements and you still can’t upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!