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Community Member

Can't Get paid with PayPal. The withdrawal is refunded to upwork every time

Every Time I'm trying to get money to my PayPal or another payment method the summ with the fee is refounded. 

When I click on "Get payed" -> "Get payed now" It shows a success message that everything is ok and payment was processed successfuly.

After a min I get a notification that "My payment could not be processed".

Please help me to understant how and why this happens, and how can I fix this?


**Edited for community guidelines**

Community Manager
Community Manager

Hi Mary,


We'll have one of our agents reach out to you via a support ticket to assist you with processing your withdrawal. 


Thank you for reaching out to us. 

~ Bojan
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