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f1714341
Community Member

Can't able to access get paid in setting

I m not able to access get paid option in setting.whenever I choose get paid it is showing write your best friend name which I don't remember.
3 REPLIES 3
tlsanders
Community Member

Possibly Upwork will be able to unlock your account through some other means, but you must realize that it's a bit hard to believe that you don't know your best friend's name. 

While that's definitely true, a lot of people actually put gibberish answers to make things more secure. I think it's asking for account recovery issues, but it certainly makes it harder for someone to guess and crack the answer.

JoanneP
Moderator
Moderator

Hi Shivani,

 

I checked your account, and I can see that you have already submitted a support ticket to recover your security question. Please check the response from our team on this ticket number for more information: 30565504. Please feel free to follow-up on the ticket if you need further assistance. 

~ Joanne
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