Can't access desktop app on mac

[vic_ved]

My desktop app lost connection yesterday, I tried troubleshooting it to no avail. Today I unsinstalled it and installed an update, but after trying to open it I get the message "We can't complete your request right now." Please assist

[g_vasilevski]

Hi Victor,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with the desktop app. Thank you.

[vic_ved]

Hello, still haven't got a solution from support.

I will appreciate your assistance. Thanks

[vic_ved]

I've found the exact issue on the forum. Do you mind sharing the solution publicly? 

https://community.upwork.com/t5/Freelancers/desktop-app-not-working/td-p/948596 

[JoanneP]

Hi Victor,

I can see that one of our agents has updated your ticket. Please feel free to post any follow-up questions on the ticket so the agents can assist you further.

[vic_ved]

Issue taking too long to be resolved, no communication from support.
Please assist