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Can't ask the support in the Upwork help center

yourneighborsam
Active Member
Samat B Member Since: Mar 7, 2017
1 of 8

Hello.

I have an issue with the Help Center. When I press the "Get help" button and fill all the fields then press "Next", nothing happens and the window just closes without creating a ticket.

Did anyone else have this issue and if yes, how did you deal with it?

 

Thanks in advance

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 8

Hello Samat,

 

Have you tried clearing your cache and cookies? or tried using a different browser? You may also send me a PM about your concern so I could help you with it. Thanks!


Untitled
yourneighborsam
Active Member
Samat B Member Since: Mar 7, 2017
3 of 8

Hello, Ryan

Thank you for your reply, I will try all of the things you mentioned.

yourneighborsam
Active Member
Samat B Member Since: Mar 7, 2017
4 of 8

Update:

Clearing cache and cookies didn't help.

Neither did the change of browsers, in Firefox the window still disappears as well.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
5 of 8

Hello Samat,

 

I have escalated your concern. One of our team members will reach out to you shortly.


Untitled
yourneighborsam
Active Member
Samat B Member Since: Mar 7, 2017
6 of 8

Thank you so very much.

I'll be waiting.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
7 of 8

Hello Samat,

 

The issue did not occur from our side. Could you please try a different computer or internet connection to see if that helps? You may also contact our support team by sending an email to this address: support@upwork.com. Thank you.


Untitled
yourneighborsam
Active Member
Samat B Member Since: Mar 7, 2017
8 of 8

The problem fixed itself after Logging out and then Logging in again.

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