I need to change my address to a PO Box for tax purposes, but the auto-fill does not recognize it as a legitimate address, and therefore will not allow me to change it.
I'm afraid to attempt any work on this site for fear of larger problems later on, i.e. tax issues because of incorrect information.
Could you please send your address to me via a private message? I remember that the team disabled the addresses to auto-populate in the address field. I'll check this with them so that this can be investigated further.
I'm having this same problem. I have moved, and I can change the town, state, and zip code, but not my P.O. Box number. That field is "greyed out."
I tried filling out the individual fields separately, and I also tried filling out the main field that is supposed to populate the whole form in the format "Box number, Town, State, Zip," but it said the Address was not recognized.
Having tried it both ways, it's now sort of worse, because my town, state, and zip are correct but the P.O. Box number is still my old one.