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Can't change country; can't verify phone

Moderator
Goran V Moderator Member Since: Mar 24, 2017
21 of 49

Hi Nodia,

 

Your country is now updated, thank you.


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Active Member
Joseph M Member Since: Sep 30, 2018
22 of 49
Hello. I have the same problem as others. I initially created the account in the USA but now I live in Germany.
Community Guru
Jo-An B Member Since: Aug 2, 2016
23 of 49

Hi Joseph,

I've changed your country to Germany. Please update your address accordingly. 

~ Jo-An

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Active Member
Paul F Member Since: Feb 13, 2019
24 of 49

Hi Avery, I'm also trying to set up my account and it's giving me a country code of +212 instead of +1 for the US and I'm unable to change it, so I can't enter my number to be verified. Can you help?

Thanks,

Paul

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
25 of 49

Hi Paul,

 

One of our team members will reach out to you directly via support ticket to assist you with your phone verification process. Thank you for reaching out to us. 

~ Bojan
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Community Guru
Petra R Member Since: Aug 3, 2011
26 of 49

Paul F wrote:

Hi Avery, I'm also trying to set up my account and it's giving me a country code of +212 instead of +1 for the US and I'm unable to change it, so I can't enter my number to be verified. 

Seems your computer thinks it's in Morocco - timezone and all?

 

Active Member
Paul F Member Since: Feb 13, 2019
27 of 49

Hi Petra, my computer knows it's in New York, time zone and all. 

Community Guru
Petra R Member Since: Aug 3, 2011
28 of 49

Paul F wrote:

Hi Petra, my computer knows it's in New York, time zone and all. 


Then Upwork's broken again... it does that.

 

mor.jpgmor 2.jpg

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
29 of 49

Hi Paul,

 

Once you complete and submit your profile, you'll be able to go to your Settings> Contact information and change your time zone settings.

Meanwhile, could you please try clearing your cache and cookies or using a different browser to check if you are able to change your country code?

If the issue persists, our agent will assist you further.

Thank you.

~ Bojan
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Active Member
Paul F Member Since: Feb 13, 2019
30 of 49

Hi Bojan, I can't complete and submit my profile because I'm unable to recieve the verification code. Can that be emailed to me instead, as I can't enter my phone number? I've tried through different browers and three different devices. Nothing works. 

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