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Can't change country; can't verify phone

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
41 of 59

Hi Doug,

 

Thank you for reaching out to us. We have updated your Country from our end to Mexico. Let us know if you need further assistance.

~ Bojan
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Active Member
Dana E Member Since: Sep 13, 2019
42 of 59

Hello 

Me too the same problem .. i sign up by chossing US ,, but when i continue the information i can't edit it and change to my real country UAE .

Could you help me please

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
43 of 59

Hi Dana,

 

Thanks for reaching out to us. I updated your country as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Agata K Member Since: Sep 26, 2018
44 of 59

Hi, Im Polish living in UK and have a polish passport as an ID which doesnt let me change my location to UK. After uploading document ( HM Revenue & Customs letter) proving my official address in UK I still have been refused to change it. 

 

Any ideas and help would be much appreciated! 

 

Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
45 of 59

Hi Agata,

 

I just checked your account and I can see that you have an open ticket for this as well. Our team will reach out to you on your ticket shortly and assist you further, thank you.


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Active Member
Mathio N Member Since: Jun 28, 2019
46 of 59
I have the same trouble & my current phone number is from iran, how can i change it?
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
47 of 59

Hi Mathio,

 

Please confirm which country you are located in, the one you would like to have on your profile so that we can further assist you.

 

Thank you.

~ Bojan
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Active Member
Mathio N Member Since: Jun 28, 2019
48 of 59

My main phone number is from iran ,

And im Located there
Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
49 of 59

Hi Mathio,

 

We'll have one of our agents reach out to you directly to assist you with your concern.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Mathio N Member Since: Jun 28, 2019
50 of 59

thank you, directly with email ?

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