Wrong country while creating my profile

[Cristalan N]

I started building my Upwork profile, but I made the mistake of putting USA as my country when I currently live in Mexico City and will be living here indefinitely. I can't verify my phone number because I have a Mexican phone number so the code is +52 rather than +1. I am a US citizen with a US bank account so I put the USA originally. How do I change my country to Mexico so I can continue building my profile? I have looked up going to settings to change it, but I don't have that option as I have not completed my profile and verified it with a phone number (I don't  have a US phone so I can't do this).

[Valeria K]

Hi Cristalan,

I went ahead and updated your location information so it reflects Mexico as your country. You should be able to complete your profile now but let us know if you run into any further issues.

Thank you.

[Carson F]

Hi Valeria,

I'm having a similar problem to Cristalan. I put down USA as my country (as my bank and tax information are there) but am currently living in South Korea. Could you please help me change my country so I'm able to verify my account?

Thank you so much~

-Carson

[Avery O]

Hi Carson, 

I have updated your country to South Korea as requested. Please update your address to reflect the address you have in South Korea to make sure that you have trutful, and accurate information on your account. 

Let me know if you need further help!

[Steven W]

Hi Avery

I'm in the middle of creating profile, and the country is shown as US, but i'm based in Thailand, please help update, thanks!

[Goran V]

Hi Steven,

Your country is now updated, thank you.

[Julio N]

Hello, I was connected thru a customer proxy when I created my UpWork account and by mistake I let USA (auto selected) as country, I realize it cannot be changed during the profile creation, so I kindly request your help to set the right country (Venezuela) in order to move forward with my account configuration. Thanks in advance for your help. Regards, Julio

[Preston H]

Julio:

This is the Community Forum, which is essentially a discussion board used by Upwork users.

It IS POSSIBLE that a Forum Moderator (who works for Upwork officially) will see your request and help you out with it.

But the official proper way for you to get help with this is to contact Upwork Customer Support and submit a help ticket, asking them humbly to help you correct your country location to the right country.

https://support.upwork.com/

[Julio N]

Thanks for the prompt response Preston H, 

I did try to request help from support section but at the end it requests to select a channel where "Discuss with UpWork Community" seems to be the one which makes sense, so I assume it will take me to this forum.

[Preston H]

At this point, you may simply need to wait for a Moderator to read this thread and help you.

There is no direct way for you to make the change yourself.