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Re: wrong country

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
891 of 3,966

@Taylor S wrote:

Hi, I overlooked the country when I signed up and now I encounter problems at the creating profile stage to verify the mobile and honestly where can i find the helpdesk ? where is the official email to contact upwork to delete a log-in email ? so I can re-sign up with my correct country bcos i could not access the contact info in the setting yet as it has not been validated and active


 Oh PLEASE...

You did not "overlook" the country, you tried to pretend you're in the USA and got caught out at the phone verification stage. You even entered "Los Angeles"

That's not the only "discrepancy" on your profile either, is it?

 

 

 

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
892 of 3,966

Hi Taylor,

As Petra mentioned, it is important for your profile to contain accurate and truthful information about your skills, education, experience and location. Please advise as to which country your account should reflect as your location, thanks!

~Nina
sohtt
Active Member
Taylor S Member Since: Apr 5, 2018
893 of 3,966

Hi 

- I am in Singapore, it is possible to change for me ?

 

I mentioned overlooked bcos as every newbie does, during any trying out stage, you will not think certain information is specifically crucial as it was thought to be an online submission/transaction type of thingy plus most (if not everyone) is specifically cautious regards to PDPA for something new... the LA is still a byproduct of "on-going exploration process", when i reached the mobile verification, it was realised that this portal meant something more than just a normal member portal ... it symbolises having certain level of assurance, hence, when I decided to progress further & tried to amend the country to Singapore, the tab was in grey, hence i painstaking searched this whole web for assistance bcos, honestly speaking, it is not as straight forward as thought to be ... 

 

kindly help ? with thanks & appreciation  

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
894 of 3,966

Hi Taylor,

Address has been changed to Singapore.

~ Jo-An

Untitled
sohtt
Active Member
Taylor S Member Since: Apr 5, 2018
895 of 3,966

Hi 

THANK you so much !

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
896 of 3,966

Hi Taylor, May we also ask to change your profile picture? Please check this link on the proper guidlines in uploading profile photo on Upwork.

~ Jo-An

Untitled
flamefingers
Active Member
Aaron M Member Since: Apr 23, 2018
897 of 3,966

Hi, I'm currently in Vietnam so I can't use my USA address to make my Upwork account work. Can you change it to Vietnam so I can complete the profile as I'll be here for a couple of months?

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
898 of 3,966

Hi Aaron,

Your country has been changed to Vietnam. Kindly please update the rest of your address information within your settings to align with your current location. Thanks!

~Nina
fernandez-jeca_l
Active Member
Jeca Loraine F Member Since: Mar 14, 2019
899 of 3,966

Hi,

 

I'm trying to get my profile verified but I can't change the country. I'm in the philippines.

 

Thanks

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
900 of 3,966

Hi Jeca,

 

Your country is now updated, feel free to update the rest of your address by going to  Settings > Contact Info > Location. Thank you.

~ Goran
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