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Started creating an account using wrong country- now cannot put in correct phone number to verify

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Active Member
Emika I Member Since: Oct 1, 2018
441 of 1,867

I am an American temporarily living in Malaysia. When I created my account, I set the US as my country. I realized once I saw that Upwork requires my address and phone number to create my profile that I should have put Malaysia. However, I cannot verify my phone number as it autopopulates the country code when I type in my phone number so I cannot edit my country. I also cannot go back to the previous page to change my country. How can I rectify this and switch my account to Malaysia? 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
442 of 1,867

Hi Emika,

I've just changed your country to Malaysia, you can edit/update your personal information by going to Settings > My Info. Thank you.


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Active Member
lumbulliqi Member Since: May 22, 2018
443 of 1,867

I have not complete my Upwork profile and i can't change my country???

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Goran V Moderator Member Since: Mar 24, 2017
444 of 1,867

Hi Lum,


Can you confirm what country you`re trying to list on your profile? Thank you.


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Active Member
lumbulliqi Member Since: May 22, 2018
445 of 1,867

Yes, I am trying to list Kosovo or Albania.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
446 of 1,867

Hi Lum, 

What country are you located in at the moment? Please keep in mind that posting misleading information on your profile is a violation of our TOS. If you`re relocating in the future you will also need to update your address, thank you.


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lumbulliqi Member Since: May 22, 2018
447 of 1,867

My location is Kosovo exactly.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
448 of 1,867

Hi Lum,

 

At the moment you can't choose Kosovo as it is not on our list of countries, thank you.


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Active Member
lumbulliqi Member Since: May 22, 2018
449 of 1,867

Can I choose Albania, Sir?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
450 of 1,867

Hi Lum,

 

Please select a country that best reflects your location, you can do this by going to Settings > My Info. Thank you.


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