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Re: Change location

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1511 of 1,899

Hi Jamey,

Our team had responded on your ticket that you made for the same problem, please follow the detail steps described there. You can access your tickets on this Link, if you need further help let me know.


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Active Member
Lucilla S Member Since: Dec 5, 2018
1512 of 1,899

I need to change my location (and payment method) from Japan to Italy but when I click on  "update" I get the following message.

 

Warning: changing address country may result in VAT rate changes and/or invalidation of existing VAT numbers. Are you sure you want to continue?

 

Will this affect payments that are not completed yet or my weekly billing report?  How should I proceed?

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1513 of 1,899

Hi Lucilla,

 

Upwork charges the country-specific Value Added Tax (VAT) to freelancers and agencies in the European Union (EU), unless you provide a valid VAT number. VAT will be assessed on services provided by us, not on services you provide your clients. To learn more about this, please check out this help article


-Joanne
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Active Member
Bogdan K Member Since: Jan 25, 2019
1514 of 1,899

Hello, how i can change my location? the tab is not working.. my location now is  Rivnens'ka City Council, Ukraine, but this is not entirely correct. Rivne, Ukraine is true

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1515 of 1,899

Hi Bogdan,

To edit your address go to Settings > Contact Info > Location and you will be able to update your address and City accordingly. Thank you.


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Active Member
Bogdan K Member Since: Jan 25, 2019
1516 of 1,899

Thank you for your reply)

 

The button Contact Info is not working in my profile( 

How can I still change this?

 

Thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1517 of 1,899

Hi Bogdan,

Please try clearing your cache and cookies or logging in with another browser and follow the steps I`ve shared with you. If you`re still having problems with the Contact Info section let me know. Thank you.


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Active Member
Bogdan K Member Since: Jan 25, 2019
1518 of 1,899

I cleaned the cache and tried on two other browsers. Contact info also does not open

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1519 of 1,899

Thank you for the confirmation Bogdan,

One of our team members will reach out to you via ticket and assist you further.


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Active Member
Bogdan K Member Since: Jan 25, 2019
1520 of 1,899

Well I will wait.
Thanks you

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