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Re: Can't update country

Active Member
Serena H Member Since: Apr 23, 2019
1551 of 3,916

I started my profile in the US, but never completed registration.  I now live in Thailand and cannot change the country (or my phone number) to complete registration.  How do I fix this?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1552 of 3,916

Hi Serena, 

The team will reach out to you through an email with more information about your account. 


-Avery
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Active Member
Jennifer L Member Since: Apr 23, 2019
1553 of 3,916

Hi. I need to change the country to South Korea in my profile but I couldn't do it manually. Please help. Thank you in advance.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1554 of 3,916

Hi Jennifer, 


The team will reach out to you with more information about your account. 


-Avery
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Active Member
Jennifer L Member Since: Apr 23, 2019
1555 of 3,916
Thank you
Active Member
Susan S Member Since: Apr 23, 2019
1556 of 3,916

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?

Community Guru
Petra R Member Since: Aug 3, 2011
1557 of 3,916

Susan S wrote:

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.


The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?

 

If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.

 

Active Member
Vitalii K Member Since: Apr 27, 2019
1558 of 3,916

Hi I cant finish creating account as freelancer as Country defined wrongly and I cannot enter correct mobile number for verification sms recieve. Please help. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1559 of 3,916

Hi Vitalii,

 

Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?


Thank you.

~ Aleksandar
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Active Member
Vitalii K Member Since: Apr 27, 2019
1560 of 3,916
Ukraine
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