Unable to Change Country

[Susan S]

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?

[Petra R]

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Susan S wrote:

Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.

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The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?

If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.

[Helena F]

Hello

I'm new to UpWork, and I don't know if my account profile was approved or not. Am I able to be accepted for positions? How do I know if I was accepted?

[Shahnam H]

Welcome to Upwork. If you are able to submit proposals, it means you profile is accepted. Also, you should have received an email that your ID has been verified.

[Helena F]

Thank you! Helped me a lot.

[Jennifer L]

Hi. I need to change the country to South Korea in my profile but I couldn't do it manually. Please help. Thank you in advance.

[Avery O]

Hi Jennifer, 

The team will reach out to you with more information about your account. 

[Jennifer L]

Thank you

[Vitalii K]

Hi I cant finish creating account as freelancer as Country defined wrongly and I cannot enter correct mobile number for verification sms recieve. Please help. 

[Aleksandar D]

Hi Vitalii,

Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?

Thank you.