Susan S wrote:
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.
The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?
If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.
Welcome to Upwork. If you are able to submit proposals, it means you profile is accepted. Also, you should have received an email that your ID has been verified.
Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?