Apr 27, 2019 06:32:22 AM by Emma B
Apr 23, 2019 09:38:16 PM by Susan S
Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address. I am trying complete creating a profile and it is requesting to send a verification to a US Country code; however, I am currently in SE Asia and need the verification code sent to another phone. I have updated my account with the correct phone number, but on create a profile it is not allowing me change the country code. Does anyone know how I would be able to do this?
Apr 23, 2019 09:51:02 PM by Petra R
Susan S wrote:Hello,
I am an US citizen, and authorized to work in the US. As a result, I have set my profile with the permanent address.
The location refers to where you are actually currently located (hence the term "locatation" rather than "citizenship") How would you hope to verify your location to be somewhere where you are not located?
If you live in SE Asia, that is what your profile has to reflect. So you need to change your location to the county where you actually are, then the issue with the phone number resolves itself.
Apr 27, 2019 06:37:56 AM by Aleksandar D
Hi Vitalii,
Thanks for reaching out to us. Please advise as to which country your account should reflect as your location and we'll update it from our end?
Thank you.
Apr 28, 2019 02:02:09 AM Edited Apr 28, 2019 02:02:26 AM by Aleksandar D
Hi Vitalii,
I have updated your country as requested. You should now be able to update your address by going to your settings page and updating your address in your Contact Info page.
Thank you.
Apr 27, 2019 07:06:07 AM by Aleksandar D
Hi Emma,
One of our team members will reach out to you directly via support ticket to assist you with your location issue.
Thank you.
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