Replacing 5-Star Average Feedback with Job Success Score

[Pamela S]

Hello everybody, I was working in the US for a while when a friend signed me up. It was all okay until he forgot I didn't live in the country and set my address as the place I was staying in. Now I can't change the country and I can't even try to verify the account because it doesn't let me use my Mexican phone number. I really want to start using the app but I can't until I do that. Please help.

[Bojan S]

Hi Pamela,

We have updated your Country from our end to Mexico. Let us know if you need further assistance. 

Thank you.

[Theodora M]

Hi Upwork, 

I'm trying to create a new profile and it keeps getting stuck on Albania even though I live in the United States. I also notice this is a recurring issue with other customers as well. 

Is there anything you can do to help me out? 

All best,

Thedoora

[Avery O]

Hi Theodora, 

I apologise for the delay. I have updated your country from Albania to the United States. You should now be able to update your address on your Contact Info page (Settings > Contact Info).

[A B]

Hi Petra,

My question has got nothing to do with the thread. It won't allow me to message you so I thought I'll ask it on your latest post.

Q - I chose the wrong country while creating the profile. How can I change that now?

[Aleksandar D]

Hi A B,

Please let us know into which country would you like us to change your account and we'll be able to assist you accordingly.

Thank you.

[A B]

Hi Aleksandar,

My resident country is India.

[A B]

Hi Aleksandar,

I don't mean to hurry. Is it done?

[Sara B]

Hello I would like to change my Location from United Kingdom to United Arab Emirates 

[Aleksandar D]

Hi Sara,

Thanks for reaching out to us. Our team will follow up with you with more information about your account. 

Thank you.