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Re: Replacing 5-Star Average Feedback with Job Success Score

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Active Member
Pamela S Member Since: Jun 10, 2019
1331 of 2,792

Hello everybody, I was working in the US for a while when a friend signed me up. It was all okay until he forgot I didn't live in the country and set my address as the place I was staying in. Now I can't change the country and I can't even try to verify the account because it doesn't let me use my Mexican phone number. I really want to start using the app but I can't until I do that. Please help.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1332 of 2,792

Hi Pamela,

 

We have updated your Country from our end to Mexico. Let us know if you need further assistance. 

 

Thank you.

~ Bojan
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Theodora M Member Since: Jun 18, 2019
1333 of 2,792

Hi Upwork, 

 

I'm trying to create a new profile and it keeps getting stuck on Albania even though I live in the United States. I also notice this is a recurring issue with other customers as well. 

 

Is there anything you can do to help me out? 

 

All best,

Thedoora

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1334 of 2,792

Hi Theodora, 


I apologise for the delay. I have updated your country from Albania to the United States. You should now be able to update your address on your Contact Info page (Settings > Contact Info).


-Avery
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A B Member Since: Jun 19, 2019
1335 of 2,792

Hi Petra,

 

My question has got nothing to do with the thread. It won't allow me to message you so I thought I'll ask it on your latest post.

Q - I chose the wrong country while creating the profile. How can I change that now?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1336 of 2,792

Hi A B,

 

Please let us know into which country would you like us to change your account and we'll be able to assist you accordingly.

 

Thank you.

~ Aleksandar
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A B Member Since: Jun 19, 2019
1337 of 2,792

Hi Aleksandar,

 

My resident country is India.

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A B Member Since: Jun 19, 2019
1338 of 2,792

Hi Aleksandar,

 

I don't mean to hurry. Is it done?

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Sara B Member Since: Jun 22, 2019
1339 of 2,792

Hello I would like to change my Location from United Kingdom to United Arab Emirates 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1340 of 2,792

Hi Sara,

 

Thanks for reaching out to us. Our team will follow up with you with more information about your account. 

 

Thank you.

~ Aleksandar
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