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Re: Can't change country

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1211 of 1,850

Hi Carmel,

 

Could you please clarify what country you are referring to?

 

Thank you.

~ Aleksandar
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Active Member
Carmel W Member Since: Jun 23, 2019
1212 of 1,850

China

Sorry, I thought everyone knows Bruce Lee.

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1213 of 1,850

Hi Carmel,

 

Thanks for confirming. I checked your account and it looks like our team reached out to you regarding your account. Please follow the instruction they have provided on the email, thank you!


-Joanne
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Community Guru
Mary W Member Since: Nov 10, 2014
1214 of 1,850

I would be a lot more worried about my profile picture (Bruce Lee as a child) and the mis-match between my "location" and time zone if I were you.

Active Member
Carmel W Member Since: Jun 23, 2019
1215 of 1,850

good eyesight Smiley Tongue

Active Member
Alex E Member Since: Jun 24, 2019
1216 of 1,850

I have a long-running client account and I was trying to create a freelance account under the former.

 

My previously existing account was under a London address, but I don't live there anymore. I am now stuck in the "Create your profile" account page, which asks for a British address and phone number which I don't have anymore.

 

I'm not given the option to go back, or to change any of the account settings back to Spain, or anything similar - I am effectively stuck in limbo, and my account is unusable. This is a very strange product design decision...

 

How can I go back and change my country back to Spain? Thank you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1217 of 1,850

Hi Alex,

 

Your country is now updated, feel free to update the rest of your address. If further help is needed let me know, thank you.


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Active Member
Fabiana H Member Since: Jun 25, 2019
1218 of 1,850

Hello! I have the same issue, need to change it from the US to Honduras. Thank you. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1219 of 1,850

Hi Fabiana,

 

Your country is now updated, thank you.


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Active Member
Anastasia S Member Since: Jun 25, 2019
1220 of 1,850

Good afternoon,

Dealing with the same issue here. Can't finish my registration because I can't change the location from the U.S. to Ukraine!

Thank you,
Ana.


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