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Can't update my country for tax purposes

Active Member
Cameron S Member Since: Sep 24, 2019
2161 of 3,916

I'm unable to switch my country from Australia to the United States. Whenever I try and change my country in 'Contact info,' I get the notifcation specifying that --> 'In order to change your address to the United States, you must first provide your W-9 tax information here' 

 

Afterwards, I click the 'here' button and it directs my to 'Tax Information' and I hit change address and it brings me right back to 'Contact info.' It's a non-ending circle. 

 

I need my address to be back in the States for tax purposes so I can begin getting paid.

 

I'm not sure what to do. 

 

Thanks,

Cameron

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2162 of 3,916

Hi Cameron,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. I updated your country as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Truly M Member Since: Oct 5, 2019
2163 of 3,916

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 

Community Guru
Petra R Member Since: Aug 3, 2011
2164 of 3,916

Truly M wrote:

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 


Presumably your real, legal name is Truly Moore?

If not, that is the next thing you'll have to fix immediately

Active Member
Truly M Member Since: Oct 5, 2019
2165 of 3,916

Petra, 

 

Yes, that is my given name. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2166 of 3,916

Hi Truly,

 

We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!


-Joanne
Untitled
Active Member
Carmen J Member Since: Oct 5, 2019
2167 of 3,916

I am in the United States and I am trying to fill out my contact information and address. The country is showing "Panama" and it won't allow me to change it or input my address as a result. How can I change the country to USA?

Ace Contributor
Justin R Member Since: Apr 3, 2019
2168 of 3,916

Hey Carmen,

 

Are you originally from Panama/was the account created while you where in Panama? 
If that's the case it may have locked in that location for you, 

I would just reach out to the support staff, via chat, and they'll definitely fix it for you Smiley Happy

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2169 of 3,916

Hi Carmen,

 

Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Untitled
Active Member
Carmen J Member Since: Oct 5, 2019
2170 of 3,916
Thanks so much!!
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