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Re: Can't change country

Active Member
Truly M Member Since: Oct 5, 2019
1801 of 2,840

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 

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Community Guru
Petra R Member Since: Aug 3, 2011
1802 of 2,840

Truly M wrote:

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 


Presumably your real, legal name is Truly Moore?

If not, that is the next thing you'll have to fix immediately

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Active Member
Truly M Member Since: Oct 5, 2019
1803 of 2,840

Petra, 

 

Yes, that is my given name. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1804 of 2,840

Hi Truly,

 

We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!


-Joanne
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Active Member
Noah R Member Since: Oct 5, 2019
1805 of 2,840

on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1806 of 2,840

Hi Noah,

 

Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.

 

Thank you.

~ Aleksandar
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Active Member
Noah R Member Since: Oct 5, 2019
1807 of 2,840

USA

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1808 of 2,840

Hi Noah,

 

Your country has been updated to the USA. Thank you!


-Joanne
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Active Member
Carmen J Member Since: Oct 5, 2019
1809 of 2,840

I am in the United States and I am trying to fill out my contact information and address. The country is showing "Panama" and it won't allow me to change it or input my address as a result. How can I change the country to USA?

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Ace Contributor
Justin R Member Since: Apr 3, 2019
1810 of 2,840

Hey Carmen,

 

Are you originally from Panama/was the account created while you where in Panama? 
If that's the case it may have locked in that location for you, 

I would just reach out to the support staff, via chat, and they'll definitely fix it for you Smiley Happy

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