Oct 5, 2019 06:07:54 PM by Justin R
Oct 4, 2019 06:23:50 PM by Cameron S
I'm unable to switch my country from Australia to the United States. Whenever I try and change my country in 'Contact info,' I get the notifcation specifying that --> 'In order to change your address to the United States, you must first provide your W-9 tax information here'
Afterwards, I click the 'here' button and it directs my to 'Tax Information' and I hit change address and it brings me right back to 'Contact info.' It's a non-ending circle.
I need my address to be back in the States for tax purposes so I can begin getting paid.
I'm not sure what to do.
Thanks,
Cameron
Oct 4, 2019 09:40:01 PM by Aleksandar D
Hi Cameron,
Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. I updated your country as requested. Let us know if you need further assistance.
Thank you.
Oct 5, 2019 10:31:55 AM by Petra R
Truly M wrote:I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US.
Presumably your real, legal name is Truly Moore?
If not, that is the next thing you'll have to fix immediately
Oct 5, 2019 01:56:36 PM by Joanne Marie P
Hi Truly,
We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!
Oct 5, 2019 06:07:54 PM by Justin R
Hey Carmen,
Are you originally from Panama/was the account created while you where in Panama?
If that's the case it may have locked in that location for you,
I would just reach out to the support staff, via chat, and they'll definitely fix it for you
Oct 5, 2019 10:36:24 PM by Aleksandar D
Hi Carmen,
Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.
Thank you.
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