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Re: Location locked when making new profile

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Active Member
Cameron S Member Since: Sep 24, 2019
1801 of 2,877

I'm unable to switch my country from Australia to the United States. Whenever I try and change my country in 'Contact info,' I get the notifcation specifying that --> 'In order to change your address to the United States, you must first provide your W-9 tax information here' 

 

Afterwards, I click the 'here' button and it directs my to 'Tax Information' and I hit change address and it brings me right back to 'Contact info.' It's a non-ending circle. 

 

I need my address to be back in the States for tax purposes so I can begin getting paid.

 

I'm not sure what to do. 

 

Thanks,

Cameron

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1802 of 2,877

Hi Cameron,

 

Thanks for reaching out to us. I'm sorry for the inconvenience this has caused you. I updated your country as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Truly M Member Since: Oct 5, 2019
1803 of 2,877

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 

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Community Guru
Petra R Member Since: Aug 3, 2011
1804 of 2,877

Truly M wrote:

I am having the same problem. My mailing address is in the US, but I live in Morocco and my phone number is in Morocco as well. I am not able to change my country from the US. 


Presumably your real, legal name is Truly Moore?

If not, that is the next thing you'll have to fix immediately

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Active Member
Truly M Member Since: Oct 5, 2019
1805 of 2,877

Petra, 

 

Yes, that is my given name. 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1806 of 2,877

Hi Truly,

 

We have updated your country to Morocco. Please complete the phone verification process and if you need any assistance, please let us know. Thanks!


-Joanne
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Active Member
Noah R Member Since: Oct 5, 2019
1807 of 2,877

on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1808 of 2,877

Hi Noah,

 

Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.

 

Thank you.

~ Aleksandar
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Active Member
Noah R Member Since: Oct 5, 2019
1809 of 2,877

USA

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1810 of 2,877

Hi Noah,

 

Your country has been updated to the USA. Thank you!


-Joanne
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