Country and mobile verification

[Carmen J]

I am in the United States and I am trying to fill out my contact information and address. The country is showing "Panama" and it won't allow me to change it or input my address as a result. How can I change the country to USA?

[Justin R]

Hey Carmen,

Are you originally from Panama/was the account created while you where in Panama? 
If that's the case it may have locked in that location for you, 

I would just reach out to the support staff, via chat, and they'll definitely fix it for you

[Aleksandar D]

Hi Carmen,

Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.

Thank you.

[Carmen J]

Thanks so much!!

[Noah R]

on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs

[Aleksandar D]

Hi Noah,

Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.

Thank you.

[Noah R]

USA

[Joanne Marie P]

Hi Noah,

Your country has been updated to the USA. Thank you!

[Julia J]

Hello, are there alternative forms of double verification aside from the mobile phone code? Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country, however I no longer have a stateside mobile phone number (only a Turkish number). How should I navigate this? 

Thank you in advance for your help! 

Julia Jakus

[Petra R]

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Julia J wrote:

Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country,

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Your location must reflect where you are. So it is not "more appropriate" to choose the US because you are not there. It is not a "native language" setting or a "citizenship" setting or a "which country do I like best" setting. It is "location," Your location is not USA.

If you are in Turkey, your location must be set to Turkey.