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Re: Location locked when making new profile

Active Member
Noah R Member Since: Oct 5, 2019
2171 of 3,918

on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2172 of 3,918

Hi Noah,

 

Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.

 

Thank you.

~ Aleksandar
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Active Member
Noah R Member Since: Oct 5, 2019
2173 of 3,918

USA

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2174 of 3,918

Hi Noah,

 

Your country has been updated to the USA. Thank you!


-Joanne
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Active Member
Julia J Member Since: Oct 6, 2019
2175 of 3,918

Hello, are there alternative forms of double verification aside from the mobile phone code? Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country, however I no longer have a stateside mobile phone number (only a Turkish number). How should I navigate this? 

 

Thank you in advance for your help! 

 

Julia Jakus

 

Community Guru
Petra R Member Since: Aug 3, 2011
2176 of 3,918

Julia J wrote:

Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country,


Your location must reflect where you are. So it is not "more appropriate" to choose the US because you are not there. It is not a "native language" setting or a "citizenship" setting or a "which country do I like best" setting. It is "location," Your location is not USA.


If you are in Turkey, your location must be set to Turkey.

Active Member
Julia J Member Since: Oct 6, 2019
2177 of 3,918

Thanks! That clears it up. My follow up question then would then be: how do I adjust the country? Apologies for so many questions. I am new to the UpWork community. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2178 of 3,918

Hi Julia,

 

Could you send me the name of the country that you would like me to update your profile?

 

Thank you.

~ Aleksandar
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Active Member
Julia J Member Since: Oct 6, 2019
2179 of 3,918
Hello, I would like to update my country to Turkey. I am citizen of the
United States, but I moved to Istanbul recently for my Master's degree.

Thank you for your help!

Julia
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2180 of 3,918

Hi Julia, 

 

I have updated your country from U.S. to Turkey. You should now be able to update your address by going to your Contact Info page (Settings > Contact Info). 

Please don't hesitate to post your questions here (if there are still any). Have a nice day!


-Avery
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