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Re: Location locked when making new profile

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2171 of 3,923

Hi Carmen,

 

Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Active Member
Carmen J Member Since: Oct 5, 2019
2172 of 3,923
Thanks so much!!
Active Member
Noah R Member Since: Oct 5, 2019
2173 of 3,923

on my profile, the Country is locked to the USVI and I can't change it. I do not nor have I ever been to the USVIs

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2174 of 3,923

Hi Noah,

 

Thanks for reaching out to us. Please let us know the name of the country that you would like us to update your profile with.

 

Thank you.

~ Aleksandar
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Active Member
Noah R Member Since: Oct 5, 2019
2175 of 3,923

USA

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2176 of 3,923

Hi Noah,

 

Your country has been updated to the USA. Thank you!


-Joanne
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Active Member
Julia J Member Since: Oct 6, 2019
2177 of 3,923

Hello, are there alternative forms of double verification aside from the mobile phone code? Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country, however I no longer have a stateside mobile phone number (only a Turkish number). How should I navigate this? 

 

Thank you in advance for your help! 

 

Julia Jakus

 

Community Guru
Petra R Member Since: Aug 3, 2011
2178 of 3,923

Julia J wrote:

Currently, I am a US citizen who is studying in Turkey for one year. English is my native language and it feels more appropriate to select "United States" as my country,


Your location must reflect where you are. So it is not "more appropriate" to choose the US because you are not there. It is not a "native language" setting or a "citizenship" setting or a "which country do I like best" setting. It is "location," Your location is not USA.


If you are in Turkey, your location must be set to Turkey.

Active Member
Julia J Member Since: Oct 6, 2019
2179 of 3,923

Thanks! That clears it up. My follow up question then would then be: how do I adjust the country? Apologies for so many questions. I am new to the UpWork community. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2180 of 3,923

Hi Julia,

 

Could you send me the name of the country that you would like me to update your profile?

 

Thank you.

~ Aleksandar
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