Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Wrong country while creating my profile

Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
2501 of 3,294

Julio:

This is the Community Forum, which is essentially a discussion board used by Upwork users.

 

It IS POSSIBLE that a Forum Moderator (who works for Upwork officially) will see your request and help you out with it.

 

But the official proper way for you to get help with this is to contact Upwork Customer Support and submit a help ticket, asking them humbly to help you correct your country location to the right country.

 

https://support.upwork.com/

Highlighted
Active Member
Julio N Member Since: Jan 3, 2018
2502 of 3,294

Thanks for the prompt response Preston H, 

 

I did try to request help from support section but at the end it requests to select a channel where "Discuss with UpWork Community" seems to be the one which makes sense, so I assume it will take me to this forum.

Highlighted
Community Guru
Preston H Member Since: Nov 24, 2014
2503 of 3,294

At this point, you may simply need to wait for a Moderator to read this thread and help you.

 

There is no direct way for you to make the change yourself.

Highlighted
Active Member
Mahmoud K Member Since: Jun 14, 2019
2504 of 3,294
I have a similar issue too. When I signed up, my country was set to United states. Now, whenever I log into upwork, I am always at the Create profile Page and I can't do anything, because I need a us phone number. Can you please change it to israel?
Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2505 of 3,294

Hi Mahmoud,

 

Your country has been updated. Please, make sure to update the rest of your address and continue with completing your profile.

 

Thanks!

~ Valeria
Untitled
Highlighted
Active Member
Muluken T Member Since: Oct 18, 2019
2506 of 3,294

Hi, I have a similar problem. When I created my profile, it was automatically saved to United States. I am currently in France, I have a French cell phone number. If you could assist in resolving the problem, I would greatly appreciate it.  Thank You.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2507 of 3,294

Hi Muluken,

 

Thank you for reaching out to us! Your Country was updated as per your request. Feel free to update the rest of the information on your profile.


~ Bojan
Untitled
Highlighted
Active Member
Silentium S Member Since: Nov 24, 2019
2508 of 3,294
I made the same mistake while creating the new profile. Could I change the country in order to verify my phone number?
Highlighted
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2509 of 3,294

Hi Silentium,

 

Could you please confirm the country where you are currently located so we can assist you? Thanks!


-Joanne
Untitled
Highlighted
Active Member
Rachael D Member Since: Nov 17, 2019
2510 of 3,294

I need to change my country - I am working in Australia but accidentally set my country as the United States as that is where I am from. 

 

Can someone reset my account so that I am able to update the country and continue setting up my profile?

TOP KUDOED MEMBERS