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Re: Unable to change country

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2581 of 3,916

Hi Sabahat, 

When you move to another country, you will need to update your address with your current location. The team will reach out to you through an email to confirm your location.


-Avery
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Active Member
Nikhila B Member Since: Jan 14, 2020
2582 of 3,916

Sadly I'm still stuck at the profile creation page for freelancers and it has me locked into the USA as a region instead of letting my change it to Spain where I currently live. What that means is that I can't use a Spain phone number to verify myself, create my account and then delete it. I cannot move past the profile creation page and there is no direct way to contact customer support to get this done, so I'm forced to post here.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2583 of 3,916

Hi Nikhila,

 

Your country is now updated, feel free to update the rest of your address once you`re ready. Thank you.


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Active Member
Rita A Member Since: Jan 14, 2020
2584 of 3,916

So, I have a similar problem. I moved to Portugal, and I'll be staying here.

However, when I try to edit, it only allows me to choose UK addresses. Same thing happens with the phone no., when I try to verify it, it gives me the +44 area code...

What should I do?

Thank you!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2585 of 3,916

Hi Rita,

 

Your Country was updated to Portugal, feel free to add the rest of the information on your profile.

 

Thank you!


~ Bojan
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Active Member
Rita A Member Since: Jan 14, 2020
2586 of 3,916

Hi Bojan,

 

thank you so much!!

I shall do that now.

 

Thank you once again,

Rita

Active Member
Roman S Member Since: Jan 14, 2020
2587 of 3,916

Hello. I'm trying to register, but i can't choose my location and phone number. The upwork site already put "United States" in the location field and i can't change it to my country and city. Could you help me with this issue please?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2588 of 3,916

Hi Roman, 

 

Could you please let us know which country would you like to reflect on your account as your location? We’d be happy to update it for you.

 

Thank you!


~ Bojan
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Active Member
Roman S Member Since: Jan 14, 2020
2589 of 3,916

Hi Bojan,

 

Thank you for response.

I'm from country Russian Federation (Russia), the city is Moscow

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2590 of 3,916

Thank you for following up, Roman. 

 

Your country has been updated to Russia. Feel free to add the rest of the information on your profile.

 

Thank you!


~ Bojan
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