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Re: Cant change location rather than USA

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2501 of 3,624

Hi Daniel,

 

I checked this for you and it looks like your Country was already changed to Russia. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Daniel P Member Since: Feb 7, 2020
2502 of 3,624

The country is still set as United State.

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Samuel C Member Since: Feb 7, 2020
2503 of 3,624

Hullo, im in a bit of a predicament. Im an american living in italy. i started the signing up process here at upwork, and select the US as my country because at first i thought that was gonna influence my language&job offers. Then turns out I need an american phone to verify, which I do not have (ive got an italian number, but upwork wont let me change the prefix from +1 to +39), as I live in italy. So i tried to go back and change my country, but it wont let me go back that far. So now im stuck in this sort of limbo, I cant go back nor complete the process. I cant even close my profile (i followed all ur guidelines) to create a new one start from scratch, because im not technically a user yet, so i cant access settings. Hope some support agent can help me out. Thanks.

Sam.
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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2504 of 3,624

Hi Samuel, and Daniel,

 

Samuel, I updated your country to Italy. Let us know if you need further assistance.

 

Daniel, one of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Casandra G Member Since: Feb 8, 2020
2505 of 3,624

Hi,

I am filling out my profile for approval and I cannot change the country to enter my address, it is set only to USA. I am currently in Spain.

Thanks,

Casandra

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2506 of 3,624

Hi Casandra, 

 

I checked your account, and it looks like your country is set to Spain. You may continue adding the rest of your profile. If you need any assistance, please let us know. Thank you.


-Joanne
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Active Member
Casandra G Member Since: Feb 8, 2020
2507 of 3,624

Hi Joanne,

I tried again and It is not changed. When I get to the Location, it only shows United States.

It is quite frustrating because I have to fill in all the way to that point, and then I know I cannot do it, so I have to go all over again.

 

Would you help me, please?

 

Thanks,

Casandra

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2508 of 3,624

Hi Casandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Rammel T Member Since: Feb 8, 2020
2509 of 3,624

Im new here as a freelancer in Upwork. I am setting it up and now im in the location section. It's not letting me to change the country to philippines. All it has is just USA and it is grayed out. Hope you can help me. Thanks

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2510 of 3,624

Hi Rammel,

 

Thanks for reaching out to us. I checked and it seems that your country is already set to the Philippines. Could you please try clearing your cache and cookies or use a different browser? Let us know if the problem persists so that we can assist you further.

 

Thank you.

~ Aleksandar
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