Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
May 16, 2020 09:47:46 AM by Joanne P
Hi Aaron,
Your country has been updated to Philippines. Thank you!
May 17, 2020 06:39:49 AM by Daniel P
May 17, 2020 06:52:09 AM by Petra R
Daniel P wrote:
Hi there, i have an issue with my location.
I created my account and wanted to submit it but have noticed that my location is set to Moldova due to traveling at the moment.
So you are in Moldova? Then that is what your profile needs to say.
Daniel P wrote:
I need to change it to UK but it doesn't allow me to do it.
Not if you are in Moldova. If you are in Moldova, all is as it should be.
May 17, 2020 07:58:52 AM by Aleksandar D
Hi Daniel,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 17, 2020 08:43:00 AM by Daniel P
May 17, 2020 09:02:29 AM Edited May 17, 2020 09:03:10 AM by Petra R
Daniel P wrote:
I need it to be UK because that's where i have residency and pay taxes.
It needs to be where you are located for any length of time. You will likely run into problems verifying your profile if you set your location to the UK when you are not there. Run with where you are for now and change it when you are actually and physically back in the UK.
May 18, 2020 02:04:29 AM by Daniel P
May 18, 2020 02:18:08 AM by Goran V
Hi Daniel,
I`m sorry about the delay. Just to clarify, are you currently located in the UK or you would like the country to be updated due to your taxes?
Please keep in mind that your profile location needs to reflect your current location. Thank you.
May 18, 2020 02:22:34 AM by Petra R
Goran V wrote:I`m sorry about the delay. Just to clarify, are you currently located in the UK or you would like the country to be updated due to your taxes?
He's a citizen of Moldova and currently located in Moldova...
May 18, 2020 02:43:53 AM by Daniel P
May 18, 2020 03:13:11 AM by Goran V
Hi Daniel,
As I`ve mentioned before your location on your profile needs to reflect your current location. Feel free to add the address where you`re staying at the moment. Once you`re back in the UK you can follow up here and our team will update your country. Thank you.
May 17, 2020 08:43:24 AM by Laniedhel D
Hi! Can I ask your help to change my location from Australia to Philippines? I did a mistake when signing up. I thought I could change it in the end of the sign up. It turns out it’s been a default even before I signed up. Thank you so much in advance.
May 17, 2020 01:30:31 PM by Joanne P
Hi Laniedhel,
Your country has been changed to Philippines. You may now continue to add the rest of your profile details. Thank you.
May 18, 2020 03:06:02 AM by Luminita P
Hi, I'm new here and I'm working on my profile, I cannot input an address other than one in the USA. I would like my country to be Portugal, where I am located. Please advise.
May 18, 2020 07:24:50 PM by Vesna T
Hi, I am located in the USA, but I started my profile when I was in another country. I never finished my profile because I found a fulltime job in that period. Now I am available for freelance again, but I can't change my country.
May 18, 2020 08:54:12 PM by Joanne P
Hi Vesna,
Your country has been updated to USA. Thanks!
May 19, 2020 12:54:23 PM by Vesna T
Hi,
Now, the country is good, USA, but the phone number still starts with +381 instead of +1, so I can't verify my account.
May 19, 2020 01:57:49 PM by Bojan S
Hi Vesna,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
May 19, 2020 06:10:33 PM by Vesna T
Hi Bojan,
Unfortunately, I can't change the country code in phone number. I tried everything you said but without luck.
May 19, 2020 08:19:34 PM by Aleksandar D
Hi Vesna,
Thanks for following up. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
May 19, 2020 09:23:07 PM Edited May 19, 2020 09:24:06 PM by Amira M
Hi, I'm a new member. I chose United States where I'm staying. But right now I'm in Egypt and my American phone number is not active. How can I change the country to add my egyptian phone number and receive the message to verify my account
May 19, 2020 10:13:16 PM by Aleksandar D
Hi Amira,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 21, 2020 03:09:17 AM by Egeonu E
i made a mistake registering as a freelancer, my country is set as usa and i would like to change it back to nigeria..thanks
May 21, 2020 04:32:39 PM by Jorge P
When entering my info for the first time, I was using a VPN with an IP located in USA. When in the last step I try to change it to Colombia (yes, I am logging from Colombia, which is my real location) the form blocks the country as to "United States", so I simply cannot modify the country of my location. Please advise.
May 22, 2020 05:55:17 AM by Beau B
May 22, 2020 06:27:36 AM by Goran V
Hi Brecken,
Are you staying there for a longer period of time? If yes, then your address will need to be your current location. If you`re staying there for a short period of time, let me know and our team will update your country. Thank you.
May 23, 2020 08:41:56 AM by Cameron B
I am trying to setup my profile. When i arrive at location my only option is the USA, i need to select another country however it will not let me. What do i do?
May 23, 2020 10:36:14 AM by Joanne P
Hi Cameron,
Could you please confirm where you are currently located so I can assist you? Thank you!
May 23, 2020 03:51:13 PM by Joanne P
Hi Cameron,
Thanks for confirming your location. As requested, your country has been updated to Colombia.
Regarding your taxes, I recommend that you speak with a local tax advisor so that you can be guided accordingly.
May 23, 2020 07:18:38 PM by Cameron B
May 23, 2020 11:52:29 PM by Petra R
Cameron B wrote:
I spend most of my time in
Australia but as at the time of making a profile i happen to be in
Colombia.
Your profile location must match your current physica location.
When you get back to Australia, you can change your profile location back to Australia also.
May 23, 2020 04:09:16 PM by Kashish A
Hi. I am new to Upwork. As I was creating my profile, I accidentally put in the country in which I was present before but now I live in a different country and it is not giving me the option to change the country and I don't have any tax information as I am not earning and also new to freelancing. Please help!
May 23, 2020 06:04:36 PM by Joanne P
Hi Kashish,
Could you please confirm where you are currently located so I can assist you? Thank you!