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Re: Unable to change address to US and unable to update tax info

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Active Member
Scott H Member Since: Jul 4, 2020
3611 of 3,899

Hello, I am located in Guam, which is in the United States but it isn't recognizing my address or allowing me to change my country to anything but the United States.

 

If Guam is an option as a country please change my country to Guam. Otherwise please advise me on how to input my Guam address with the United States as my country.

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Active Member
Scott H Member Since: Jul 4, 2020
3612 of 3,899

Would anyone be able to help me with this request?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3613 of 3,899

Hi Scott,

 

Your country has been updated. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Ryan C Member Since: Jul 4, 2020
3614 of 3,899

Hi Aleksander, 

Thanks for getting back to me, however my country is still locked in as united kingdom, which in turn on the next screen asks me for an english mobile (+44) instead of the Spanish version (+34).

 

Here is a screenshot confirming:
https://prnt.sc/te70na

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3615 of 3,899

Hi Ryan,

 

I checked this for you and our team has already reached out to you regarding this concern. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.


~ Bojan
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Ryan C Member Since: Jul 4, 2020
3616 of 3,899

Hi Upwork!

I am English living in Spain and when entering my details for my profile I gave my English details when creating my profile however when it's asking for my phone number I only have a spanish mobile (+34) not the english version (+44).

Can you please change my location to Spain? or allow me to enter my Spanish mobile.

Happy to provide proof or my English passport to prove who I am.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
3617 of 3,899

Hi Ryan,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Jeff G Member Since: Jul 4, 2020
3618 of 3,899

In order to change your address to the United States, you must first provide your W-9 tax information here

 

I then click HERE and Im asked to enter VAT info. I moved from the UK back to US and want to change my address. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3619 of 3,899

Hi Jeff,

 

Your country is now updated, thank you.


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Jeff G Member Since: Jul 4, 2020
3620 of 3,899
Thanks!
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