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Re: Can't change country

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Active Member
Antisia M Member Since: Jul 6, 2020
821 of 3,829

Hello,

 

I am trying to create an account. But unable to change the country from US(which is marked gray) to my country(Russia) in a location page. Could you help? Thanks in advance.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
822 of 3,829

Hi  Antisia,

 

Your country was updated to Russia as per your request.

 

Thank you!


~ Bojan
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Active Member
Antisia M Member Since: Jul 6, 2020
823 of 3,829

Hello.

 

Thank you, the country is changed now. However, there is another problem now. When I tried to type in my street and city/province, I wasn't able to do it because it's suggests only American address. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
824 of 3,829

Hi Antisia,

 

Please clear your cache and cookies and then try to add your street address first. If you`re still experiencing the same problem after this, let me know here. Thank you.


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Active Member
Antisia M Member Since: Jul 6, 2020
825 of 3,829

Hi Goran,

 

Thank you for the reply. Unfortunately it didn't work. 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
826 of 3,829

Hi Antisia,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your address. Thank you.


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Active Member
Faizan A Member Since: Jul 13, 2020
827 of 3,829

Hi Nina,

 

I am also stuck at the country selection stage, the country section is greyed with the USA.

 

Kindly help me out.

 

Regards,

Faizan

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
828 of 3,829

Hi Faizan,

 

Please let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you.

~ Aleksandar
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Active Member
Faizan A Member Since: Jul 13, 2020
829 of 3,829

Hi Aleksandar,

 

Thanks for your fast response, Kindly change it to Pakistan.

 

Regards,

Faizan

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
830 of 3,829

Hi Faizan,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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