Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Can't change country

Moderator
Avery O Moderator Member Since: Nov 23, 2015
1471 of 1,641

Hi Thiago, 


I would like to confirm that this is working as designed as freelancers who have selected a US location for their country will need to verify their location. I have updated your country to Argentina as requested. As a gentle reminder, please be sure to fill-in corrrect and honest information about yourselef when filling-in your profile, and account information. 


-Avery
Untitled
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1472 of 1,641

Hi Jamey,

Our team had responded on your ticket that you made for the same problem, please follow the detail steps described there. You can access your tickets on this Link, if you need further help let me know.


Untitled
Active Member
Lucilla S Member Since: Dec 5, 2018
1473 of 1,641

I need to change my location (and payment method) from Japan to Italy but when I click on  "update" I get the following message.

 

Warning: changing address country may result in VAT rate changes and/or invalidation of existing VAT numbers. Are you sure you want to continue?

 

Will this affect payments that are not completed yet or my weekly billing report?  How should I proceed?

 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1474 of 1,641

Hi Lucilla,

 

Upwork charges the country-specific Value Added Tax (VAT) to freelancers and agencies in the European Union (EU), unless you provide a valid VAT number. VAT will be assessed on services provided by us, not on services you provide your clients. To learn more about this, please check out this help article


-Joanne
Untitled
Active Member
Bogdan K Member Since: Jan 25, 2019
1475 of 1,641

Hello, how i can change my location? the tab is not working.. my location now is  Rivnens'ka City Council, Ukraine, but this is not entirely correct. Rivne, Ukraine is true

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1476 of 1,641

Hi Bogdan,

To edit your address go to Settings > Contact Info > Location and you will be able to update your address and City accordingly. Thank you.


Untitled
Active Member
Bogdan K Member Since: Jan 25, 2019
1477 of 1,641

Thank you for your reply)

 

The button Contact Info is not working in my profile( 

How can I still change this?

 

Thank you

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1478 of 1,641

Hi Bogdan,

Please try clearing your cache and cookies or logging in with another browser and follow the steps I`ve shared with you. If you`re still having problems with the Contact Info section let me know. Thank you.


Untitled
Active Member
Bogdan K Member Since: Jan 25, 2019
1479 of 1,641

I cleaned the cache and tried on two other browsers. Contact info also does not open

Moderator
Goran V Moderator Member Since: Mar 24, 2017
1480 of 1,641

Thank you for the confirmation Bogdan,

One of our team members will reach out to you via ticket and assist you further.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS