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Can't change country

Active Member
Rita A Member Since: Jan 14, 2020
2131 of 2,480

So, I have a similar problem. I moved to Portugal, and I'll be staying here.

However, when I try to edit, it only allows me to choose UK addresses. Same thing happens with the phone no., when I try to verify it, it gives me the +44 area code...

What should I do?

Thank you!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2132 of 2,480

Hi Rita,

 

Your Country was updated to Portugal, feel free to add the rest of the information on your profile.

 

Thank you!

~ Bojan
Untitled
Active Member
Rita A Member Since: Jan 14, 2020
2133 of 2,480

Hi Bojan,

 

thank you so much!!

I shall do that now.

 

Thank you once again,

Rita

Active Member
Ali G Member Since: Jan 14, 2020
2134 of 2,480

Hi there,

 

I cannot change the country on my profile. My profile is auto-populating as Canada when I live in the United States. I have an American address and phone number. I am logging on from the United States.

 

I cannot find a customer support email to fix this issue. Nor can I find any solutions through the automated channels.

 

Thank you so much for your time and help,

 

Ali

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2135 of 2,480

Hi Ali,

 

Thank you for reaching out to us. Your Country was updated to the US!

~ Bojan
Untitled
Active Member
Paul Wilson B Member Since: Jan 16, 2020
2136 of 2,480

Hi 
Will you be able to edit my country location as well so that I can complete my profile?
 Thank you! 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2137 of 2,480

Hi Paul Wilson,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you!

~ Bojan
Untitled
Active Member
Paul Wilson B Member Since: Jan 16, 2020
2138 of 2,480

Hi Bojan, 
I am sorry. I forgot to include it on my message. It should be Philippines.
Thank you so much for your help!

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2139 of 2,480

Thank you for following up, Paul Wilson! Your Country was updated to the Philippines as per your request. 

~ Bojan
Untitled
Active Member
Paul Wilson B Member Since: Jan 16, 2020
2140 of 2,480

Hi,
I forgot to say that is should be Philippines. 
Thank you so much!

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