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Can't change country

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Active Member
Jethro C Member Since: Dec 16, 2019
2201 of 3,555

Hi there,

 

Please change my country to Canada. It is currently set as the USA, so even if I try to just sign up with an US address, then change it in my settings later, I'm unable to because as I cannot verify my phone number.

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Active Member
Vyacheslav B Member Since: Dec 16, 2019
2202 of 3,555
what's happening?
!!!
Your account has been suspended. Please contact customer support.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2203 of 3,555

Hi Vyacheslav,

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
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Active Member
Erica S Member Since: Dec 16, 2019
2204 of 3,555

I am originally from the US but currently living in New Zealand. However, my default country is stuck on US and it will not allow me to change it/verify my phone number.

 

Please can someone help me with this? 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2205 of 3,555

Hi Erica, 

 

I have updated your country to New Zealand as requested. 


-Avery
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Active Member
Jethro C Member Since: Dec 16, 2019
2206 of 3,555

Hi Avery, can you please help me out too? Thanks,

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2207 of 3,555

Hi Jethro, 

 

Please know that I have updated your country from the U.S. to Canada as requested.


-Avery
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Active Member
Christine Jane M Member Since: Dec 15, 2019
2208 of 3,555
I would just like to get some help regarding creating an account. I can't gy security code because I don't have options to change the country. It's already grayed out.

Simeone help me please. I really want to have my account fixed.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2209 of 3,555

Hi Christine Jane,

 

Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.

 

Thank you!


~ Bojan
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Active Member
Christine Jane M Member Since: Dec 15, 2019
2210 of 3,555
Hi! Trying to create an account but I can't change the country. It is Grayed out. Please help me change it from uS to philippines.
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