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Can't change country

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Active Member
Gareth R Member Since: Jan 21, 2020
2601 of 3,808

No luck! Help!?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2602 of 3,808

I apologize for the inconvenience this caused, Gareth and Fil.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with completing your application forms.

 

Thank you!


~ Bojan
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Active Member
Serene H Member Since: Jan 22, 2020
2603 of 3,808
Hi! I’m setting up my profile and need my country to be reflected as Singapore instead of the United States. Can you please help with that? Thanks!
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2604 of 3,808

Hi Serene,

 

I checked this for you and it looks like your Country was already updated to Singapore. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.


~ Bojan
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Active Member
Serene H Member Since: Jan 22, 2020
2605 of 3,808
I just tried logging on with another browser and it's fine now. Thanks!

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Active Member
Jacob G Member Since: Jan 22, 2020
2606 of 3,808

I have the same problem during registration. I cannot change my country from Mexico to USA.

Looking forward for your help

Best,
Jacob
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2607 of 3,808

Hi Jacob,

 

Your Country was updated to the US as per your request. Thank you for reaching out to us! 


~ Bojan
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Active Member
Elliott G Member Since: Jan 23, 2020
2608 of 3,808

I have verified my phone number but on the complete profile section is says my location is UK and will not let me change phone number or location.   Same issue as the thread please can you help me sort it.  Thanks a lot.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2609 of 3,808

Hi Elliott,

 

Please confirm your current location so that our team can update your country. Thank you.


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Active Member
Elliott G Member Since: Jan 23, 2020
2610 of 3,808
Thailand is current location
I am a British National
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